All custom ornaments and hearts will ship within 7 business days but often sooner. We recommend selecting express post if you'd like to reduce shipping times.

In the lead up to Christmas product times will shorten to ensure you receive your items in time for Christmas and cut off dates will be advertised

Yes! Each piece will come with a luxury keepsake box with gold foiling and an authenticity card

Christmas ornament orders will also include a gold fold memory card to record your precious moments this Christmas.

Yes, we ship internationally to most countries. Shipping times and costs vary by location. Please check our shipping policy for more details on international orders.

All our collection pieces are beautiful however, i do have some tips to keep in mind for different circumstances.

1. Our largest ornament face is the Classic snowflake so i recommend this design very long names or for the largest size writing

2. Engraving of silver and gold will stand out the most. The frosted finish is an unfilled colour so this will look more subtle if you would like the writing to be less noticiable from far away.

3. I recommend purchasing a year charm rather than engraving the year as this will reduce your word count and allow room for more detailing. Year is engraved at the bottom of the ornaments. Dates are engraved underneath the name if applicable.